Q:How can I know my order is successful?
A: We will send you Order Confirmation. This email confirms that we have received your order. It includes your order number. Keep this email for your records.
Q: What size should customers order?
A: To select the appropriate size, we recommend that you check individual product pages for more information. Sizing recommendations are specific to each style since each can be sized slightly differently.
Q: Is my personal information safe?
A: Yes,the information provided will ONLY be used for making legal documents related to the transaction and for delivery.
Q: When will I get ordered product?
A: The average shipping time for your Order is 5 to 7 business days, but please allow up to 2 weeks for delivery due to third-party delivery service.
Q: Is your store a retail store?
A: No retail locations. We are currently only an online store with office and warehouse in China.
Q: I need to cancel an order. How can I do this?
A: Orders are processed quite quickly, sometimes within minutes after it is received. Therefore, requests to cancel orders must be sent ASAP. Contact us as soon as possible by sending emails to us. Email is monitored constantly during business hours. Please pay attention that we can no t cancel an order after shipping.
Q:What can I do if I forgot my password?
A: No problem at all, you can go through our website to find your password back.
Q: Are all these products in your website authentic?
A: Please do not worry about that, all of the products on our website are authentic and high quality replicas.
Q:How soon can your services start?
A: Generally we can start services within 48 hours.We often start services the same day when we are contacted .
Q: Do you have discount coupon available on-line?
A: Yes. We can often offer discount coupon for our customers.
Q: Do you ship to International Destinations?
A: Yes,we ship orders to most international destinations. If your country appears in the country drop down list, then we do ship to your country.
Q:What about the further help?
A: If you need the further help please contact us or e-mail us and we will give you the best service.
